- Ongoing development and implementation of Slot and Table Games equipment Maintenance and Repair Processes and Customer Service Training.
- Complete all Technical activities in assigned areas, ensure provision of excellent customer service.
- Ensure adequate technical floor coverage in the gaming areas at all times.
- Ensure that Technical work space areas are kept clean.
- Ensure that every slot machine and table games equipment is in optimum operational condition.
- Participate in and assist with assignments and special projects as requested, ensuring efficiency and minimal downtime for the departments and the company.
- Relocate and or install equipment, ensuring fully functioning equipment within an acceptable time frame.
- Respond to service calls in a timely manner, ensuring that customer service standards are met.
- Handle customer technical complaints personally wherever possible, redirect to relevant authority where necessary.
- Recognize and acknowledge regular casino players.
- Continually update personal knowledge of new products or equipment introduced to the slot and table games gaming industry.
- Maintain effective communication and information flow throughout the Technical Team and the operations team.
- Protect all assets of the Company at all times.
- Comply with and administer attendance guidelines and regulatory, Departmental and Company policies.
Education & Certification
- High School Degree, College Degree or equivalent in related field.
- Electronic gaming technical certification background is an advantage.
- A minimum of one year technical experience in slot or table games operations is preferred.
- Good understanding of all aspects and facets of Slot and Table games operation and experience with maintenance and repair of Electronic Table Games Equipment preferred.
- Basic understanding of electronics and an understanding of trouble shooting such electronics.
You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.
- Customer Service
- Customer Service Training
- Gaming Machines