Opening for Checkouts Manager by Ikano Pte Ltd
Career Opportunity

We give down-to-earth, straightforward people the opportunity to grow as individuals and professionals. Together we work to create a better everyday life for ourselves and our customers.


Checkouts Manager

ABOUT THE JOB
Reporting to the Customer Relations Manager, the Checkout Manager manage and supervise a team of cashiers with the Checkout Team Leaders to provide an easy-buying experience for all customers throughout the complete payment process and ensuring payments transactions are handled in an efficient, reliable and secure manner.

YOUR ASSIGNMENT
Your tasks will include:
  • Manage a team of cashiers including recruitment, performance management, training and development and succession planning of the team.
  • Ensure resource planned activities are met and monitoring and managing the flow of customers throughout the checkout to ensure customers’ satisfaction are met.
  • Handling professionally all customers’ queries, complaints and perform service recovery if necessary.
  • Being knowledgeable around customer shopping experience and analyse customer related and financial key performance indicators for business and functional improvements.
  • Working with external and internal partners and coming up with solutions that support an efficient, safe and secure working environment and shopping experience.
YOUR PROFILE
Your knowledge, skills and experience include:
  • You have proven experience of at least 3 years in a leadership role managing a large team of co-workers in a retail environment
  • You are a leader who will share knowledge and experience and creating a strong team spirit.
  • You are customer-serviced focus with ability to find solutions for customers and operational issues
  • You are a problem-solver with strong analytical and numerical skills
  • You have the energy and drive to deliver and ability to manage stressful situations
  • Able to commit to retail operating hours (AM/PM shift), including weekends and public holidays
GROWING TOGETHER
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

  

  [ Email this job ]