Support Analyst, Cognitive Science and Automation


Support Analyst, Cognitive Science and Automation


Job Nature: Contract

Position Level: Entry Level, Experienced

Job Category: IT-Administration, IT-Hardware, IT-Management, IT-Software/Development

Qualification: Diploma, Bachelor's / Honours

Team Overview

The Support Analyst role sits within Schroders’ Cognitive Science and Automation (CSA) Group. The group is responsible for Schroders’ digital workforce – configuration, run, optimisation and related operational change.


The group engages and collaborates with other business teams within Schroders such as compliance and risk, business consulting, data and insights, and Global Technology to identify, prioritise and automate business processes. Once automated, the group is responsible for the ongoing support and optimisation of the digital workforce.


Overview of role

This is a 1-year contract position with excellent learning opportunities and potential for conversion into a permanent role.


The Support Analyst works closely with Configuration Analysts and the Business to support processes that have been automated. This CSA resource will provide support in the following areas:  

  • Support processes that have been automated using Blue Prism
  • Engage effectively with Business SMEs to understand issues with automated processes
  • Troubleshoot and perform bug fixes for automated processes
  • Plan and prioritise own work and ensure on-time delivery of assigned tasks
  • Collaborate and work effectively with team members
  • Tracking and maintaining documentation on incidents logged and configuration changes that have been made


Essential Skills

  • Diploma in IT, Computer Studies, Computer Engineering, Business IT
  • Knowledge of programming, including scripting/coding. For example, knowledge of one or more of the following – .NET (C#), .NET framework application development, JS, VBS,  JavaScript, or SQL
  • A positive work attitude
  • Strong problem solving and analytical skills
  • Ability to work well within a multi-disciplinary team structure, but also independently
  • Ability to meet agreed deadlines
  • Excellent Customer Service skills
  • Excellent verbal, written, and interpersonal communication skills
  • Graduating students and ORD personnel welcome to apply


Desirable Skills

  • Experience with RPA tools (Blue Prism, Automation Anywhere, UIPath)
  • Professional experience in a Production Support or programming role


Schroders is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age.

Company Overview

As a global investment manager, we help institutions, intermediaries and individuals across the planet meet their goals, fulfil their ambitions, and prepare for the future. But as the world changes, so do our clients’ needs. That’s why we have a long history of adapting to suit the times and keeping our focus on what matters most to our clients.
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